FAQ - Frequently Asked Questions

When will my order be dispatched and delivered?

Once we have received your order, we will usually dispatch it within 1 to 2 working days.

Delivery with DHL make take up to 20 working days and you will receive a tracking number so that you can track your parcel.

Which shipping options are available?

We deliver our parcels to New Zealand with DHL and New Zealand Post.

The shipping cost for parcels is 45 NZD and includes tracking.

Small and lightweight products can also be sent with Warenpost International. Shipping costs 29 NZD and you can expect your Warenpost International order in 15 to 20 days.

The exact shipping costs for your order will be shown at checkout. Unfortunately, express delivery to New Zealand is not available.

You'll find more information about shipping on our shipping costs page. 

How can I track my order?

You will receive an automatic confirmation email once your order has been dispatched. In this email, you'll find the tracking number, expected delivery date, and a link to track your order. If you haven't received this email, please check your spam or junk folder.

Can I choose any delivery address?

You can enter your home address, as well as the address of a package locker, parcel shop, or post office branch. Please ensure that you have entered the correct delivery address when placing your order, as the delivery address cannot be changed once the parcel has been sent.

If you notice an error in your delivery address once your parcel has been shipped, please get in touch via our contact form.

Please note that you are responsible for entering the correct delivery details when placing your order. If the delivery address we receive is incorrect and your order cannot be delivered, you will be responsible for placing a new order and covering any additional costs that are incurred.

What should I do if I don't receive my order?

If your order does not arrive within the specified time period, please contact our customer support team at info@gusti-leder.nz and give them your order number.

Unfortunately, we cannot resend unclaimed or undelivered items. These items will be refunded (minus any handling fees). This does not apply to engraved items as they have been personalised. If you have any questions, please contact our customer support team via email.